1. Introduction

At Winbigger, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions for requesting refunds or cancellations. By making a purchase, you agree to this policy.

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2. Refund Eligibility

Refunds are only applicable under the following conditions:

• The product received is defective or damaged.
• The service provided does not align with the agreed terms.
• The refund request is made within 3 days of purchase.

Custom or personalized products are non-refundable unless there is a manufacturing defect.

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3. Non-Refundable Items

• Digital products or downloadable content once accessed or downloaded.
• Services that have already been rendered.
• Products on sale or purchased with a discount.

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4. Refund Process

To initiate a refund request:

1. Contact our support team at info@winbigger.com
2. Provide proof of purchase (e.g., receipt or order confirmation).

Once your request is reviewed and approved, refunds will be processed within 3 business days.

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5. Cancellations

Orders can be canceled before they are shipped or services are initiated. To cancel, contact us immediately at info@winbigger.com

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6. Refund Method

Refunds will be issued to the original payment method used during purchase. Depending on your bank or payment provider, processing times may vary.

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7. Exchange Policy

In cases of defective or damaged products, you may choose to exchange the item instead of requesting a refund. Exchanges are subject to product availability.

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8. Exceptions

We reserve the right to deny a refund request if:

• The product shows signs of use, wear, or damage not caused by manufacturing defects.
• The refund request falls outside the eligible time frame.
• The terms of this policy are not met.

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9. Contact Us

For any questions or concerns regarding refunds, please contact our support team:
Email: info@winbigger.com